Frequently Asked Questions
Are you a trading company or manufacturer?
We are a professional EV charging station manufacturer with extensive experience in new energy solutions. We operate a 10,000 square meter production workshop with R&D, structural engineering teams, and multiple automatic production lines.
What is the Minimum Order Quantity (MOQ)?
The MOQ depends on specific customer requirements and product features. Please contact us for detailed information regarding your specific needs.
How are shipping costs determined?
For smaller orders, we can send goods via express (FEDEX, DHL, EMS, TNT). For larger quantities, we ship via sea or air. We provide quotations based on EXW terms, allowing you to choose between our forwarder or your own.
What is the expected delivery time?
Generally, delivery takes between 3 to 25 days after receiving advance payment. The exact timing depends on the specific items and the total quantity of your order.
Is it possible to customize the product with my logo?
Yes. We support extensive customization including logos, colors, cable lengths, enclosure boxes, and cartons to meet your specific branding requirements.
Do you test the chargers before shipping?
Yes, all major components are rigorously tested before assembly, and each individual charger undergoes a full performance and safety test before shipment.