❓ Frequently Asked Questions
What types of EV charging solutions do you provide?
We offer a comprehensive range including Wallbox/Portable AC EV chargers (3.5kw-44kw), integrated floor-mounted fast DC Charging stations (30kw-480kw), and mobile chargers with energy storage batteries (3.5kwh-161kwh).
Can the products be customized with our own branding?
Yes, we support custom designs and can incorporate your specific logo and branding requirements onto the products.
What is the standard warranty period for these systems?
We provide a two-year warranty for the entire machine. Our software includes a lifetime warranty, and our technical team offers remote video guidance for any support needs.
How are the goods typically shipped?
Shipment methods include air freight, sea shipping, or international couriers like DHL, TNT, UPS, and FEDEX. We select the most efficient method based on the specific order and destination.
Do your products comply with international standards for customs clearance?
Yes, our products have passed relevant certifications recognized globally. We provide standardized product information and packaging to ensure full compliance with local customs requirements.
What payment terms and methods are accepted?
We accept various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Payment can be made via T/T, Credit Card, Western Union, and Bank Transfer.
VoltEdge Charging
