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Frequently Asked Questions
Which electric vehicles are compatible with your charging interfaces?
Our systems are compatible with CCS1, CCS2, GB/T, and CHAdeMO standards, supporting the vast majority of mainstream electric vehicles worldwide.
Can the system be monitored and diagnosed remotely?
Yes, our solutions support cloud-based platform integration, enabling real-time monitoring, remote diagnostics, and instant status alerts.
How does the system handle grid instability or power outages?
The system is equipped with energy storage and backup capabilities. It can automatically switch power sources during outages to ensure continuous charging operations.
What is the expected service life of the charging and storage units?
The overall system lifespan is approximately 8–10 years. The energy storage batteries are designed to support over 3,000 cycles with long maintenance intervals.
Is the equipment suitable for extreme weather conditions?
Yes, our devices offer up to IP65 protection levels and are tested to operate in temperatures ranging from -20°C to 55°C, making them suitable for high-humidity and dusty environments.
Do you offer customization or branding options?
We support full OEM/ODM customization, including housing colors, logo printing, and personalized system user interfaces to match your brand identity.