❓ Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a professional EV charging station manufacturer with over 15 years of industry experience.
Q2: What is the main difference between AC and DC chargers?
The difference lies in where the AC power is converted. A DC charger has the converter inside the unit itself, feeding power directly to the vehicle's battery, bypassing the on-board charger for much faster speeds.
Q3: Which DC fast charging standards do you support?
We support major global standards: CCS-1 (North America), CCS-2 (Europe), CHAdeMO (Japan), and GB/T (China).
Q4: Does higher output power always mean faster charging?
Not necessarily. It depends on the car battery's power limit. However, high-power chargers allow for dual connector output to charge two vehicles simultaneously at high speeds and offer future-proofing as battery technology improves.
Q5: What factors affect the charging speed of a vehicle?
1. Charger Type (kW capacity); 2. Vehicle (on-board charger capacity and battery fullness); 3. Conditions (ambient and battery temperature - optimal between 20-30°C).
Q6: What are your warranty and support services?
We provide a two-year hardware warranty, lifetime software support (subject to terms), and professional after-installation technical guidance.
VoltEdge Charging
